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Current Job Openings >> Consumer Affairs
Consumer Affairs
Title:Consumer Affairs
Department:Customer Service
Shift:1st Shift


  • Receives phone calls, letters and e-mail inquiries from consumers and responds following established procedures.
  • Researches, resolves and follows-up on consumer complaints by acting as liaison with other departments including Field Service, Marketing, Sales, Manufacturing, Shipping and Quality Systems.
  • Provides first level support for consumer escalations.

  • Escalates difficult complaints or inquiries to supervisor for assistance and/or handling.
  • Maintains records of consumer inquiries to provide necessary data to analyze the interests, concerns and issues of consumers. Creates reports as needed.
  • Responsibility for Showroom operation, including maintaining showroom appearance, keeping windows and doors clean, assuring that appropriate arrangements are made for any required maintenance.
  • Conducts consumer orientation and demonstrate the use of products.
  • Proactive follow-up with consumer leads given to dealers.


Education, Experience & Skills Required:

  • Requires in-depth knowledge of:
    • PGT products and parts with continual learning;
    • PGT procedures including shipping procedures, RMA’s, production releases and service orders;
    • Computer application for order entry and retrieval
    • Proficient in Microsoft Office software (Word, Excel, Power Point, Outlook)
  • Must be willing and able to work within a team environment.
  • Confident and strong communication skills with the ability to communicate effectively and professionally over the phone and through written email.
  • Conflict Resolution skills.
  • Ability to learn and carry out company policies and procedures with customers.
  • Problem solving.

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